- Mon 8:00AM - 6:00PM
- Fri 8:00AM - 6:00PM
- Tue 8:00AM - 6:00PM
- Sat Appointment Only
- Wed 8:00AM - 6:00PM
- Sun Closed
- Thu 8:00AM - 6:00PM
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 210-476-5221 or make an appointment online!
What People Say About Us
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Samantha R.
Highly RecommendedI have taken my car so many places and no one could figure out what was wrong. I felt like I was spending more on repairs than I was the actual vehicle until someone recommended McCreless Automotive. From the beginning they provided excellent customer service and unlike other places which try to take you for all you have, they told me what was critical and what could wait to be fixed. I have referred my friends here and now we all won't take our cars anywhere else!!!! -
Abel P.Highly RecommendedMy car was needing engine and suspension repairs and Jesse left it feeling brand new again. Highly recommend !!
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Dee S.Trustworthy Auto ShopWent here to have my husband's car fixed and this place is very trustworthy and great at what they do! ..Jesse was very professional ,honest, forthcoming and awesome! I will be bringing both my husband's and my vehicle here going forward! Keep up the great work guys!
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Jewels M.Trustworthy Auto ShopFinally a mechanic shop I can trust... My 3rd time coming here and the price is always right. And my truck is ready on time..Thank you!
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CarlosFast and CourteousHad issues with my AC not working and they got it working for me at an affordable price!! Really great people working here!
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Samantha R.Fast and CourteousI have taken my car so many places and no one could figure out what was wrong. I felt like I was spending more on repairs than I was the actual vehicle until someone recommended McCreless Automotive. From the beginning they provided excellent customer service and unlike other places which try to take you for all you have, they told me what was critical and what could wait to be fixed. I have referred my friends here and now we all won't take our cars anywhere else!!!!
Call us for service: 210-476-5221
